Home Assembly:
Couriered HEXANETs will arrive flat packed and need the three sections built. Please see assembly instructions which require a pair of 8mm spanners. As your HEXANET is made with the environment in mind and although we are happy to supply you a set, spanners are not supplied unless requested at check out as a lot of our customers already have sufficient tools. Additionally we aim to be paperless so the assembly instructions are not supplied but suggest downloading the above instructions for use from your device.
Delivery:
The HEXANET is handmade in the UK and can take up to three weeks to build. Although we try and keep a good stock so we can deliver straight away, when sales are high and we run out of stock, a three week delivery time may occur.
Returns:
Unused or as new condition products can be returned. Before returning any goods you will need to contact info@jmacengineering.co.uk to begin the returns process.
Any item returned should be unused and in its original condition, including packaging.
Once your return is received we will then arrange replacement or process a refund depending on requirements.
Please note that returns of unwanted (non-faulty) goods will incur a 10% handling charge that will be deducted from any credit raised.